on 15-10-2023 14:52
Virgin charged me for calls when I was on holiday, no one in my house. I have rang Virgin 3 times about this, each time I have been told I will get a refund. So far no refund.
Answered! Go to Answer
on 15-10-2023 16:17
Hi @Tt9 👋,
Welcome to our Community Forums and thanks for your post.
I am sorry to hear you appear to have been wrongfully charged.
I'll pop you a PM 📩 now so we can take a closer look into this.
Speak soon!
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on 16-10-2023 18:01
Thanks for your time via PM @Tt9
I trust I have been able to get the issue resolved but if you need anything else, let me know.
Cheers
on 26-10-2023 10:45
Thank you for sorting out my refund after I had been promised the refund over 4 months ago, but no refund until you got involved, thank you.
on 26-10-2023 10:49
Thanks for the update Tt9,
We will pass your thanks on to Ayisha for you. If you need any further assistance, please pop back here and we'll be happy to help.
Kind regards Jodi.
