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Landline overcharge.

Tt9
Joining in

Virgin charged me for calls when I was on holiday, no one in my house. I have rang Virgin 3 times about this, each time I have been told I will get a refund. So far no refund.

1 ACCEPTED SOLUTION

Accepted Solutions

Ayisha_B
Forum Team
Forum Team

Hi @Tt9 👋,

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you appear to have been wrongfully charged.

I'll pop you a PM 📩 now so we can take a closer look into this. 

Speak soon!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

4 REPLIES 4

Ayisha_B
Forum Team
Forum Team

Hi @Tt9 👋,

Welcome to our Community Forums and thanks for your post. 

I am sorry to hear you appear to have been wrongfully charged.

I'll pop you a PM 📩 now so we can take a closer look into this. 

Speak soon!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ayisha_B
Forum Team
Forum Team

Thanks for your time via PM @Tt9 

I trust I have been able to get the issue resolved but if you need anything else, let me know.

Cheers

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Thank you for sorting out my refund after I had been promised the refund over 4 months ago, but no refund until you got involved, thank you.

Thanks for the update Tt9,

We will pass your thanks on to Ayisha for you. If you need any further assistance, please pop back here and we'll be happy to help.

Kind regards Jodi.