Hello Olliemini, thank you for your post on our help forum today.
Welcome to our community, we're sorry to hear your phone line is not working via the hub and we'd love to assist with this landline issue.
Could you please check this page here to ensure you have the correct setup for this service?
Also, could you let us know when the line stopped working and what was the switchover date that we confirmed for this change in your area to take place, beforehand?
Have you tried to reboot your hub and if so, has this helped with the line fault?
Please, tell us more and we are happy to best help.
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Thanks for posting, we're sorry to hear you're still having some issues. To clarify, are you moving from the OpenReach network to Virgin Media, and bringing your existing Landline number with you?
Can you please ensure that your Landline adapter is plugged into the "TEL 1" socket on your Hub? Can you please then try to reboot your Hub by switching it off at the back for 15 seconds, before switching it back on?
Reece - Forum Team
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