Landline number

[Dtoon]

Had no landline , engineer came out and connected home phone to router and now my home phone number has changed is this right ?

[Zoie_P]

Dtoon,

Thank you for your post 🙂 
I am so sorry to hear you have been having issues with your landline, could you please expand it, did you have a landline before it stopped working we migrated you over and your number changed is this correct?
Zoie

[Dtoon]

Hi Zoie that is correct my landline wasn’t working (wall socket) so it was transferred to router and number changed. Didn’t realise until today when I tried to get authentication for a banking query 

[Zoie_P]

I am so sorry to hear this Dtoon. 

I can take a look into this for you to see what has happened.

I will pop you over a PM and get this sorted for you, keep an eye out for the purple envelope

Zoie

[Ilyas_Y]

Hi there @Dtoon, thanks for speaking with us today.

I'm glad that the issue has been resolved.
I do apologise for the long wait to get this restored but alas it has been done.
As always - feel free to reach out to us for anything.

Kind regards,
Ilyas.