Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
228 Views
Message 1 of 7
Flag for a moderator

Landline number transfer

Hi All

Been stuck in a queue for an hour on phone after getting cut off by Romeo in India! 

Why the Marty in the home move team couldn't deal with it first is anyone's guess! 

Anyway, poor customer service aside, we booked in our home move week ago. Had assumed that our current landline number would automatically get transferred. 

Thought I'd ring to double check, turns out that the number is not transferred automatically.

Homemover team can't help, customer services cut me off, so now trying to get a response from someone who can get the landline number transferred to our new address!! 

Has anyone managed to do it without wanting to throw yourself off a tall building due to virgin customer service? 

0 Kudos
Reply
Highlighted
  • 11.57K
  • 826
  • 1.64K
Very Insightful Person
Very Insightful Person
225 Views
Message 2 of 7
Flag for a moderator

Re: Landline number transfer

What makes you think your not keeping your number? 

I work for Virgin Media and my posts are my own opinions
0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
219 Views
Message 3 of 7
Flag for a moderator

Re: Landline number transfer

The fact that Marty in home movers stated that "its good you've rang in to request porting your number, as it is NOT done automatically" 

And Romeo customer services in India stating "you can only take the last 4 numbers of your phone number", even though we are moving less that quarter of a mile. 

That advice is clearly nonsense and I DON'T work for Virgin

0 Kudos
Reply
Highlighted
  • 11.57K
  • 826
  • 1.64K
Very Insightful Person
Very Insightful Person
210 Views
Message 4 of 7
Flag for a moderator

Re: Landline number transfer

Every time I've moved house and took vm services with me I've always kept my number and didn't even ask

I work for Virgin Media and my posts are my own opinions
0 Kudos
Reply
Highlighted
  • 4.63K
  • 184
  • 251
Forum Team
Forum Team
178 Views
Message 5 of 7
Flag for a moderator

Re: Landline number transfer

Hi Bigsparks100,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the frustration you had with moving your number. 

 

To confirm has the process been started for you to have your number moved to your new address?

 

^Martin

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
171 Views
Message 6 of 7
Flag for a moderator

Re: Landline number transfer

I finally managed to speak to someone named Graham yesterday, who stated the number porting team had gone home (after 8pm).

Graham said he'd call me back today once he'd spoken to them first thing. 

I'm still waiting 

0 Kudos
Reply
Highlighted
  • 4.63K
  • 184
  • 251
Forum Team
Forum Team
170 Views
Message 7 of 7
Flag for a moderator

Re: Landline number transfer

I'm glad to hear you were able to speak with an agent concerning this. 

 

I'm sure you will hear back from him later. 

 

^Martin

0 Kudos
Reply