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Twelvemorehours
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Landline number removed

I changed from BT to Virgin and requested a landline number transfer which was accepted. Our installation happened in March and our landline number was indeed transferred. About a week or 2 after our number was transferred and in use, it was removed. Customer service have been telling me there is nothing they can do because our number is no longer active, but surely that cannot be so if the number was ALREADY TRANSFERRED. This is very frustrating as we’ve had our number for over 20 years and many companies contact me using this number. Customer service have been very unhelpful but I’m sure this can be resolved.

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Hayley_S
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Re: Landline number removed

Hello @Twelvemorehours,

 

Welcome to the community page, thank you for posting on here.

 

I am sorry about the wait on getting this done.

 

I will send you a private message now so I can do this for you.

 

Many thanks,

Hayley
Forum Team



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Twelvemorehours
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Re: Landline number removed

Hi @Hayley_S,

I sent you a response on Friday, can you see it ?

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Zoie_P
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Re: Landline number removed

Hi Twelvemorehours,

Hayley has received your PM. She is not on shift this weekend and it can take 48 hours for a response, we do aim to respond sooner if possible.

Please do not spam post/message as she has your message and will respond as soon as she can.

Zoie

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Twelvemorehours
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Re: Landline number removed

But yet this has still not been resolved...

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Zak_M
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Re: Landline number removed

Thank you for coming back to us @Twelvemorehours

 

Are you able to let me know where things were up to with Hayley?

 

Kind regards,

Zak_M

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Twelvemorehours
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Re: Landline number removed

She asked for my details and never replied

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Zak_M
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Re: Landline number removed

I am sorry to hear that. 

 

I will pop you over a further PM and we can see what we are able to do from there. 

 

Kind regards,

Zak_M

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