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RichardGroves
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Landline number port not happened

My landline number port was supposed to complete yesterday and hasn’t happened. No update from Virgin on any problem, or any indication of when it will happen. 

Can I get any help on here or do I have to enter the massive phone support queue for ages again?

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Ayisha_B
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Re: Landline number port not happened

Hi @RichardGroves,

 

Welcome to our Community Forums and thanks for posting. 

 

We have taken a look at your account and can see the number port will be done on the 24th May 2021. 

 

Let us know if you have any questions. 

Ayisha_B
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RichardGroves
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Re: Landline number port not happened

Thanks for the update. 

Any reason it is 10 days late and why I have to chase it up on here to find out?

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Ayisha_B
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Re: Landline number port not happened

 

We can see it was put through yesterday so takes 10 days to complete. 

 

Sorry you were not made aware @RichardGroves

 

Feel free to pop back on here for updates or if you have any other issues. 

 

Ayisha_B
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RichardGroves
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Re: Landline number port not happened

Seems to have happened today as planned.

Thanks!

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Hayley_S
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Re: Landline number port not happened

Hello @RichardGroves,

 

Thank you for confirming this.

 

I am happy to see that this has worked on schedule 🙂

 

Have a lovely day. 

Hayley
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