We are currently having identical issues to what we had approx. 4 years ago. My account was up for renewal and the offers made to stay were far too expensive. My wife then signed up as a new customer and we requested to keep our landline number (had it for 13 years and hospitals have it etc due health issues). I gave 3 weeks notice and told Virgin NOT to disconnect the number before transferring as this is what caused issues last time. Low and behold, you have done the same again and cut the number before transferring. I am being told the same rubbish that I was told 4 years ago....will be done in 24 hours, then it became 72 hours and now I'm told 14 days. This is complete nonsense. I need Virgin to get my number back ASAP and need someone to help me urgently.
A warm welcome and thanks for posting on our community forums. We're sorry to hear this has happened and that your original telephone number was not transferred across to your wife's new account.
So, we can investigate this matter further for you, I will pop you over a private message to take some details so we can access your account. Please click on the envelope at the top of the page to accept the chat.
Kind regards Jodi.