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gregoap
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Landline number not transferred

When signing up to Virgin Media, we asked for our existing home phone number to be transferred. In  Nov we received a text message saying " we are unable to port your home phone number as it is disconnected from your current provider " . My previous provider has confirmed it is free to use . We are very concerned our number of 30 years might be lost . We didn't know how to get this resolved so raised a complaint but have yet to receive a response,

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John_GS
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Re: Landline number not transferred

Hi gregoap

 

Thanks for posting and welcome to the community. 

 

I'm sorry to hear of the phone number issue and whilst I cannot guarantee to sort this, I will do my best

 

I'll send you a PM now to assist further

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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gregoap
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Re: Landline number not transferred

Hello Team,

It looks like a step forward ..... We have now been told from our previous supplier that Virgin have confirmed they have  now placed the number with them and the remaining step is to renumber our line ... Fingers crossed after 6 months we may have our original number transferred !!

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Zoie_P
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Re: Landline number not transferred

I am glad to hear this Gregoap,

Please keep us posted and if you need anything let us know

Zoie

 

 

gregoap
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Re: Landline number not transferred

Thank you Zoie. Having received the confirmation from our previous supplier that the number was now with you, I  was expecting something to be triggered automatically so we would finally have our number back ... but  ..... no news from Virgin . May you help??

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Megan_L
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Re: Landline number not transferred

Hi Gregoap,

Thanks for coming back to us about this, I am sorry you've been waiting for an update about your landline number port.

I can have a look into your account to see whether it has been ported successfully. 

I will send you a PM now so we can chat more securely.

Speak soon,

Megan_L

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gregoap
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Re: Landline number not transferred

Responded back to the PM but no news unfortunately

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