My son was moving house, the virgin phone and broadband was in his name so I decided to keep virgin and have a new contract in my name. My sons contract was scheduled to be cancelled and mine set up a day later.
i wished to keep the same number as before however it seems virgin have lost it as it’s not been ported from the same house just different people.
i called virgin who assured me the number would be put back in place in the next 10 days, however I received a text saying they couldn’t port due to being disconnected from the provider (even though it was virgin themselves)
ive just lodged a formal complaint after having been on the phone to an advisor for nearly 3 hours. Very disappointed with this as had the same number for over 30 years!!!
surely the number is with virgin themselves or worst case gone to bt openreach, should be an easy procedure for the port department.
Thanks for your post and welcome to the community forums, Akuma
Sorry to hear this had occurred. Was this a transfer of ownership, as in you taking over your son's account? Or was it the closure of an account? If an account is closed, then all services linked to the old account such as email addresses and phone numbers cannot be transferred over, unfortunately. If the number originated from another provider as you are stating, BT, then the number would go back to BT.