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nickshas
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Landline number lost

Been with Virgin Media since around 2007 and had our landline number since. Moved in April 2021 and the number was working at the new address. In June or July, decided to port in a different number from EE since we had two properties prior moving to just one. 

Put the request in, told it should take around 14 days, not only did it take over a month, by which time the EE contracts had expired and the port failed but whats even more annoying is, while the port failed, they removed our existing number and assigned a completely new number to the account so not only did we lose the ported number, we lost our original number too.

Logic would say that if the port fails, at least the existing number should be kept, not just assigned a completely new random number. Been on the phone to them numerous times and keep getting the run around. Got told to even contact BT so they can reactivate the number which they cant do because we were never with BT. The number has been with Virgin since 2007, if not earlier. Anyways, contacted BT, they said the number is in a pool of numbers (not assigned to anyone) and Virgin needs to put in a Re-number request to get it. No one at Virgin seems to know what a re-number request is but yeah. VM rep goes as soon as you instigate a port request, they put the old number into the pool for re-allocation which is stupid since if the porting fails, you clearly lose both numbers.

 

What are peoples thoughts? Not too fussed about losing the ported number but at least being able to keep the original number we had would be sufficient. Has anyone been through a situation similar to this? 

 

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Travis_M
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Re: Landline number lost

Hi @nickshas 

 

Thanks for posting on our community forum!

 

Unfortunately the number wouldn't be able to be allocated back to yourself no matter what now as advised by the porting team, this is unfortunate as our team followed the correct procedure. I do apologise for the inconvenience and i'd love to be able to help you further if this was possible.

 

Regards

 

 

Travis_M
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