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Mikey66
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Landline number lost

Last week, I changed my package to downgrade TV to save some cash. During this renewal of contract all services were disconnected for a day. Tv and broadband are now back up and running but landline is still disconnected. More worryingly the landline phone number on my account has changed from the number I have been using with Virgin for past 20 years. Have been hanging in queues and getting passed round every department trying to get this resolved but with no joy. 

Hoping a virgin community member can help out with getting this fixed, or at least point me towards correct department that can resolve this.

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Lee_R
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Re: Landline number lost

Hi Mikey66. Thanks for posting and welcome to our community.

I am sorry to hear of your loss of landline number.  I would like to take a closer look. To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards


Lee_R

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