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Zmqureshi
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Landline number is not working

My landline is not working for last two weeks and broadband is really slow. Mostly keeps breaking the WiFi link. 

Would someone be able to assist me please?

Thank you

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Gareth_L
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Re: Landline number is not working

Hello Zmqureshi

Sorry to hear this

The Landline issue 

Have you checked all cables are secure and undamaged 

Have you tried another handset 

The Wifi

Is it dropping connection on a wired device as well 

Gareth_L

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Zmqureshi
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Re: Landline number is not working

Yes but still not working. 

thank you 

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Zach_R
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Re: Landline number is not working

Hi @Zmqureshi,

If you haven't done so already, can you check our Service Status Dashboard to see if any known area impacting faults are being reported there? If so, it'll also detail a current estimated fix date/time.

If nothing is reported there, would you mind expanding on the broadband connection issue, please? To confirm, are you saying that a wired connection to the router is also presenting the same problems?

As for the landline, is it possible for you to test a different handset so we can rule out if it's equipment related or not?

Thanks,
 



Zach - Forum Team


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