26-09-2021 11:14 - edited 26-09-2021 11:15
My landline is not working for last two weeks and broadband is really slow. Mostly keeps breaking the WiFi link.
Would someone be able to assist me please?
Thank you
on 26-09-2021 11:46
Hello Zmqureshi
Sorry to hear this
The Landline issue
Have you checked all cables are secure and undamaged
Have you tried another handset
The Wifi
Is it dropping connection on a wired device as well
Gareth_L
on 04-10-2021 05:02
Yes but still not working.
thank you
on 04-10-2021 08:03
Hi @Zmqureshi,
If you haven't done so already, can you check our Service Status Dashboard to see if any known area impacting faults are being reported there? If so, it'll also detail a current estimated fix date/time.
If nothing is reported there, would you mind expanding on the broadband connection issue, please? To confirm, are you saying that a wired connection to the router is also presenting the same problems?
As for the landline, is it possible for you to test a different handset so we can rule out if it's equipment related or not?
Thanks,