Landline number hasn’t transferred

[johncleary]

Our broadband service started a couple of weeks ago. At the time of ordering I requested that we keep our exiting landline number. 

Our number still hasn’t transferred across. Hi do I get this fixed?

[dannylau]

To successfully transfer your number the previous suppliers phone line has to be active on the day your new services are started and there can't be any cancellation order on the service as the number transfer initializes this. 

[johncleary]

The old number is still active with no cancellation currently on it.

[Joseph_B]

Hey @johncleary,

What we would be able to do for you is get this number port sorted, I will need to confirm some details with you via a quick private message which I will send to you shortly.

If you haven't used our private message function before, you can do so via the purple envelope in the top right hand corner of your screen.

Thanks. Joe