Showing results for 
Search instead for 
Did you mean: 

Landline number hasn’t transferred

Tuning in

Our broadband service started a couple of weeks ago. At the time of ordering I requested that we keep our exiting landline number. 

Our number still hasn’t transferred across. Hi do I get this fixed?


Very Insightful Person
Very Insightful Person

To successfully transfer your number the previous suppliers phone line has to be active on the day your new services are started and there can't be any cancellation order on the service as the number transfer initializes this. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Tuning in

The old number is still active with no cancellation currently on it.

Hey @johncleary,

What we would be able to do for you is get this number port sorted, I will need to confirm some details with you via a quick private message which I will send to you shortly.

If you haven't used our private message function before, you can do so via the purple envelope in the top right hand corner of your screen.

Thanks. Joe