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Soyabean
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Landline number has changed without my consent or knowledge

My home line hadn’t been working for some time. An engineer came and fixed the problem earlier this week. The problem was with the outside line

Since then I’ve noticed that my home number has changed!

I want my old number.

Can someone please advise what I can do?

I don’t want to have to go through rigmarole of calling Virgin as don’t want to be put on hold for ages

Thanks in advance for your help

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nodrogd
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Re: Landline number has changed without my consent or knowledge

I would contact Virgin again urgently, as it looks like you may have a crossed line in the cabinet. You could be making calls on another customers line (& adding them to their bill). Response times here can be several days, plus you would have to pass DPA restrictions, so I would try calling tomorrow morning at 8am as soon as the call centres open.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Soyabean
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Re: Landline number has changed without my consent or knowledge

Hi there, thank you for your reply.

An engineer is coming tomorrow afternoon to fix

What a complete pain this has been

Not in the least bit impressed 

 

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