Landline number doesn’t exist

[Mph666]

So I’ve been with Virgin for a few months and now I’ve had a phone call off a friend saying they can’t get intouch in the landline. So I’ve tried to ring my number I’ve had for over 25 years and it comes up number doesn’t exist !!! Any ideas 💡 Thanks in advance.

[Portery · Accepted solution]

By the sounds of it your number has not ported over or you don’t have a landline. If you do have a landline it will be a new one best thing to do is ring a mobile and the number will appear or 174 or 175 from ur landline will give you the number or your bill. Just to make you aware if you old landline is no longer active and the number is not owned by vm that number will not be retrievable sadly .

[Mph666]

I’ve rang my mobile number off my landline and it’s the same number !!!🤔.  When I ring my landline off my mobile or other phones it’s says it doesn’t exist !!!     So can call out from landline but no incoming calls 

[Portery]

I would contact vm you may have some settings that need turning off or you may have a fault they have a team that specialises in the 21 cv. If you have only just joined it may have just recently ported over. I would contact them to some tests 

[Nathan_B]

Hi there @Mph666, welcome to our forum and thanks for your post.

I'm sorry to see you are having issues with getting incoming calls on your landline. Just to confirm, have you been able to check our service page here to see if this is due to any network issues?

If nothing shows there, I would recommend checking our landline fault page here to see if there is any further help with this.

If you need any further help after checking this, please let us know, we will be happy to help.

Regards

Nathan

[Mph666]

Status all good but can’t get incoming calls 

[Nathan_B]

Thanks for confirming, I will be happy to check this further.

So this can be done, I will send you a PM to confirm your details.

Regards

Nathan

[Nathan_B]

Hi there @Mph666, thanks for chatting with me via PM.

I'm glad to see that an engineer has been arranged for you to help with this issue. I'm sure they will do all they can to get this resolved for you.

Just to advise, someone over the age of 18 will need to be present in the property during the visit. If you need to change or cancel this visit for any reason, this can be done via your online account here under the 'My Appointments' section.

Let us know how you get on with this, if you need anything further, please let us know. We will be happy to assist.

Regards

Nathan