@BeckyBex wrote:
Thank you very much for your reply. I have just checked this month's bill, I never normally check and there is a call to a local number made on Dec 17th at 06:46 that we obviously haven't made. I googled the number and the top result said it was a 'bad number' the call costs 89pence. There is nothing plugged in to the socket at all.
If you respond to the PM from Paulina_Z, that should get the ball rolling for VM to investigate.
If you have a conventional telephone wall socket, VM's usual explanation is a 'crossed line', which requires investigation by a VM tech.
If you go back through your past bills via 'My Virgin Media' you may find similar unexplained call charges. You might also possibly get an idea of when the fault started based on when any unknown charges first appeared.
These 'phantom calls' usually include some/all of the following: the customer has no phone connected; multiple calls to random numbers at all hours of the day and night; repeated calls of very short duration; calls to 084 and 09 numbers; calls to the speaking clock.
Coincidentally, the topics about this on here often seem to come in groups at the same time. Yours is the fourth topic about unexplained call charges in the last couple of days.
If you do find any more unexplained charges, you may wish to ask VM to put full itemisation onto your phone bill (even if you have no phone connected). Quite often the phantom charges are hidden in the sub-50p category and have no number listed so it is hard to identify them as phantom calls. The full itemisation will only help for future bills should the issue persist going forward.
Hope VM can resolve it promptly for you.
