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Landline number change

clairesmith108
Joining in

We're supposed to be retaining our old tel no, and I keep getting texts off virgin media saying you are working on it but need to speak to me, asking me to respond. But when I respond its undeliverable!!

3 REPLIES 3

Travis_M
Forum Team
Forum Team

Hi @clairesmith108

 

Thanks for posting on our community forum!

 

Sorry to hear about your issue! Have the team attempted to call you since the text was sent through? 

 

I can take a look into this, can you advise exactly what the text stated? 

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


This is what it says-

Hello, it s Virgin Media. We re working on transferring your home phone number, but we need some more information. Please reply with CHAT then follow option 2 for Number Port when you're ready to start texting with us. Thanks

Hi @clairesmith108

 

Thanks for the reply!

 

I'm going to drop you a private message now to collect some more information, please keep an eye on your inbox.

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs