on 01-04-2022 14:19
We're supposed to be retaining our old tel no, and I keep getting texts off virgin media saying you are working on it but need to speak to me, asking me to respond. But when I respond its undeliverable!!
on 01-04-2022 14:59
Thanks for posting on our community forum!
Sorry to hear about your issue! Have the team attempted to call you since the text was sent through?
I can take a look into this, can you advise exactly what the text stated?
Regards
on 01-04-2022 15:04
This is what it says-
Hello, it s Virgin Media. We re working on transferring your home phone number, but we need some more information. Please reply with CHAT then follow option 2 for Number Port when you're ready to start texting with us. Thanks
on 01-04-2022 15:35
Thanks for the reply!
I'm going to drop you a private message now to collect some more information, please keep an eye on your inbox.
Regards