Virgin Media Community

[xbell88]

After trying several different (working) phones, it appears I don't have a working landline.

Trying to use the landline help pages on the website has been difficult as it either assumes the phone is at fault, or gives advice on how to set up the new phone-via-router devices which I don't have/do not believe the SS13 area has been migrated to yet. 

I've checked my number and it appears that the line has been stopped and cannot be reactivated, so I cannot port the number to another provider (assuming I wanted to). I've checked my correspondence and I've not been notified of the number being stopped, or that there were any issues, all my payments are up to date and I'm left without the landline I need for my work.

How can I move forward? I need the number and landline to be up and running so my work calls can be routed to me, and they need to be routed to my landline and not a mobile so I'm a bit stuck at the moment.

[Tom_W1 · Accepted solution]

Hi @xbell88 thanks for your post, although I'm sorry to hear of your concerns raised regarding your landline.

Please allow me to send you a PM so I can look into things further for you, kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

[xbell88]

Thank you so much, engineer turned up and fixed the issue. Apparently I had been switched to the router phone, so an easy fix.

Thank you again for your quick action!

[Reece_MH]

Hi xbell88,

Thanks for your update on this - it's great to hear the Technician has been able to get things resolved for you! If you do need anything else, please feel free to create a new post and one of our team/community will be more than happy to help.

Thanks,