on 10-04-2023 15:05
Hello
I am posting in the hope that you can help to fast track porting my landline number from Sky to Virgin Media..
Signed up with Virgin end of March, advised the representative on his initial visit and in the subsequent telephone conversation several times the wish to retain my landline number .
As discussed I duly cancelled the TV package , leaving the broadband with phone connection until the transfer was completed.
The engineer arrived this morning to install and set up, the package, only to find porting had NOT been raised, and a new number has been allocated to the line!!
The engineer has now requested porting my existing the number over however this can take 14 days!
Can you please help,
So now I am left with active Sky broadband and phone line, which will require 14 days notice to cancel ,on top of the wait time by Virgin to port my number over which was requested 29th. March by myself, and agreed with your representative, What went wrong?
Not a good start to my Contract with Virgin
Answered! Go to Answer
on 10-04-2023 15:35
The process will start when the new contract goes live. Nothing the representative says will change that, they will tell you anything to make the sale.
on 10-04-2023 15:19
It's normal to be assigned a temporary phone number until the transfer of the old one is completed.
on 10-04-2023 15:22
Hi Cb14.
Thank you for posting and welcome to the community and indeed Virgin Media.
Ports can take up to 14 days to go through and I am sorry we cannot fast track that. I am glad to hear the engineer has arranged this for you.
Please ensure the number is active with the former provider to enable us to port it in.
Thank you.
Ari - Forum Team
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on 10-04-2023 15:26
on 10-04-2023 15:35
The process will start when the new contract goes live. Nothing the representative says will change that, they will tell you anything to make the sale.
on 20-04-2023 16:13