Landline not working

[Headian]

Landline not working. Tried 3 times to contact Virgin who tell me there is nothing wrong, but will undertake further tests  Because they take so long, I am asked to contact them after 10 minutes on a Virgin mobile or type in the virgin mobile phone number - there is no response from either option - thus the 3 attempts at getting Virgin to reply.  Going round in circles! 

No dial tone, no in or our calls possible, all extensions checked and appear to be OK. 

[Ilyas_Y]

Hi there @Headian Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums, 👋🏼

I'm so sorry to hear about the issues with the landline not working. 😞
I will assist you and send a private message to further investigate.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @Headian on the VM forums. 👋🏼

I'm glad we have been able to assist and book in an appointment to get this issue resolved.
Check our chat for more information in relation to the appointment.

Let us know how it goes with the appointment and if you have any other queries, let us know and we'll assist.

Kind regards,
Ilyas.