Landline not working

[maryn]

I see that someone else had the same problem a week ago. Cant dial in or out - says check the line cord which I have done and all is connected correctly. I need the landline as the mobile signal is not good and have husband with medical needs. Can anyone help please?

[Alex_RM]

Hi maryn,

Thanks for posting and sorry to hear you're having some issues with the line.

Can you confirm if there is a dial tone? Have you been able to test a different handset?

Alex_Rm

[maryn]

No there is no dial tone. I have 3 handsets connected to the one line and none of them work

[Alex_RM]

Thanks for confirming 🙂 I've been through a few checks from our side, and it looks like an engineer will be needed. I've popped you over a private message to confirm a few details before arranging this.

Alex_Rm

[Alex_RM · Accepted solution]

Thanks for joining me over private message maryn,

I've arranged a technician visit for you now,  you can view the time and date of the appointment via your online account here

Alex_Rm

[maryn]

Many thanks. I cannot see the appointment yet but will wait a while to see if it appears