Landline not working

[RobinK]

My landline is unable to make or receive calls meaning I'm unable to report the fault to 150 and mobile reception varies from patchy to non-existent in the house. I've attempted to find a way of reporting fault online but all avenues I follow end up with an instruction to call help team. Please can anyone suggest a way to report this fault to VM. Many thanks in advance.

[Paul_DN]

Hi RobinK,

Thank you for reaching out to us in our community  and welcome, sorry to hear your Phoneline isn't allowing you to make or receive calls.

How is your phone currently connected, is this via the old wall socket or Via our Router?

Regards

Paul.

[RobinK]

Hi Paul,

Via the old wall socket. I've been sent a letter about switch over but this isn't due to take place until the new year.

[Paul_DN]

Thank you for confirming this RobinK,

So I can do a few further checks and try to get this resolved for you, I will send you n invite into a private chat, once received please click on the white envelope to accept.

Regards

Paul.

[RobinK]

Thanks Paul. No invite has arrived - should I be looking somewhere particular for it?

[Paul_DN]

Hey Robin,

Thank you for reaching back out and for the update, Glad to hear you now have a working Phone due to the Tech who came out for the TV switching the phone over, if you have any further issues, please do not hesitate to reach back out.

Regards

Paul.