Landline not working.

[Bill1782]

HELP! Spent 25 minutes getting absolutely nowhere yesterday. Customer service agent eventually agreed we need an engineer. Put me on hold to get one. Eventually put the phone down. Our landline is completely dead. Neighbours have been switched to fibre. We haven’t heard a thing from Virgin Media. All I want is for our landline to work again and I am sooooo frustrated with such poor customer service from Virgin Media.

[Gareth_L]

Hello Bill1782.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with landline not working.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L