Landline not working

[OldBee]

VM were “working in my area” over the weekend and now my landline is dead.  The help pages don’t, and it seems no longer possible to set up a line test myself.

My phone is via wall socket. I’ve tried it with just a handset directly into the socket,  line is totally dead. Others report it just gives an engaged tone.

Please can someone  look into this for me as we are both elderly and rely on this.  

[Matthew_ML]

Hey OldBee, thank you for reaching out and I am sorry to hear this.

I have checked and there is no outages right now so I am going to send you a PM.

Please look out for this PM. Cheers 

[Matthew_ML]

Glad we have managed to get the ball rolling for you on this OldBee, please do keep us updated on how it goes. Cheers 

[OldBee]

Hi. 
landline has reappeared at around 1600 today.  Sadly I cannot for the life of me find how to cancel the engineer visit. Please can you help?  

[Lee_R]

Hi @OldBee thanks for getting back to us. 

If the option to cancel your appointment is not in manage appointments in your online account, then I would love to help you cancel it. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Lee_R · Accepted solution]

Hi @OldBee thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R

[OldBee]

Great help thanks.  All sorted!