Landline not working

[bekkym]

My landline hasn't been working for a while and the handset says to "check cord line". We've tried connecting a different phone to check and followed the guidance on the Virgin website but nothing has helped

[Carley_S]

Hello @bekkym 

Welcome to the community

Sorry to hear you're having issues with your landline at the moment.

Can you confirm if you're phoneline is plugged into the main master socket, an extension or into the router?

How many pieces of equipment are connected to the phone line?

There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you: 

• Check the phone is seated in the base unit correctly & powered ON.
• Remove all other equipment connected to telephone sockets.
• Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.

Let me know if any of these checks work at all, or if anything changes with the dial tone. 

[bekkym]

Hi Carley

Thanks for the reply. Can confirm that the phone is plugged in and charged. It's the only equipment connected and we've tried a different handset in the VM socket. Still have the same problem.

[Ryan_N]

I will pop you over a private message so I can look into this for you. 

Cheers, 

Ryan.