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Landline not working

KSK
Joining in

The status says there is no problems, but my landline has been dead for a few days, think it is since we had a power cut.  My friend on the same estate is having the same problem. She had phoned Virgin many times but yet got any sense out of anyone. How do we get someone out to check this problem out?

1 REPLY 1

Beth_G
Forum Team
Forum Team

Hi KSK,

Thanks for your post. Sorry to hear you're having some issues with your phone service!

I've had a look and there appears to be a known outage in the area that's causing this. It's estimated to be fixed later today by 4pm.

Do let us know how things are from then and if you need anything else.

Apologies for the inconvenience caused in the meantime.

Beth