Landline not working

[littlemisshugs7]

My landline has no dial tone but when you try and call it it cuts off, is it because if the copper switch off?

[Cardiffman282]

Check for local faults on 0800 561 0061. 

[littlemisshugs7]

Already checked there are no faults, thanks

[Sabrina_B]

Hi @littlemisshugs7 👋.

Thanks for reaching out. Apologies for the issues that you are having with your landline. As you have stated there are not faults in the area. The next option would be to run diagnostics and see if there is a fault on the line and if so book for an engineer to come out to you and have a look. The fastest option would be to contact the team, they can run a quick check. 

They are contactable on 📞 0345 454 1111, options 1, 2, 3.

Keep us updated.

Sabrina

[littlemisshugs7]

I've been trying all morning but keep getting cut off

[Sabrina_B]

Hi @littlemisshugs7 👋.

We can assist you via here, we would need to bring you into a private message. Just look out for the envelope asking a few details then we can assist you with your Landline issues. 

Thanks. 

Sabrina

 

[Chrissie7]

I had the same sort of issue last week. Ended up going onto my phone being on my hub. Have adapter, but so far still no landline. Assuming it to be with the VM switch over.  Hope you manage to get it sorted out soon.

[littlemisshugs7]

Thank you, that's what I think but I haven't had an adapter and they are sending an engineer next week