Landline not working

[DJMeachin]

I'm a fairly new customer, my landline isn't working. I've checked the handsets and connection sockets. Broadband and TV are working ok. The telephone display says Check Phone Line

[Akua_A]

Hi DJMeachin,

Welcome to our community forums and thank you for your first posts.

Sorry to hear your landline is down. We can understand the inconvenience caused and we want to best help. Based on the information given, it appears it may be an issue with your service. There are however no area issues affecting your landline. In this case, I am sending you a private message. Please look out for the envelope on the top right-hand corner of the page. If you are having issues locating this, please let me know.

Thanks,