on 04-05-2023 17:44
Good Afternoon
No dial tone,checked all the sockets and all connected.
Broadband is fine. No Number to call,no webchat available,so this seems like the only other option.
Thanks
on 04-05-2023 17:47
Hi MAR3,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue with your Landline service.
To confirm, is this connected to the Master socket?
Have you been able to try an alternative handset?
^Martin
on 04-05-2023 17:50
Yes it's all connected.
The handset was a new one bought recently
on 04-05-2023 18:03
Thank you for that. What I will do is private message you now to confirm your details.
on 04-05-2023 18:07
Hi Martin
How do I reply to a private message
on 04-05-2023 18:38
I tried to put my account number in the messages but it won't let me do it
on 04-05-2023 18:40
It didn't let you type in the account number?
on 04-05-2023 18:45
I tap on the message
It doesn't let me type anything so I can put my virgin account number in
on 04-05-2023 18:48
Do you have another device you can try on?
on 04-05-2023 18:53
The TV and Internet are working normally and happily.
I just have 1 handset
I can unplug everything for a minute if that helps
