Landline not working

[AndyGG1]

No dialing tone. Does not ring when dialled in to. Have tried another phone in the socket and no difference. Service checker shows no problems in my area and broadband seems to be working ok. Can someone from Virgin please help (again!)

[Vikki_M]

Hi AndyGG1

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the land line.

Are you connected via the hub or the wall socket please?

Please pop back to us when you can.

[AndyGG1]

Phone is plugged into the wall socket which is connected via a cable on the outside of the house and a junction box to the hub.

[Lee_R]

Hi @AndyGG1 thanks for getting back to us.

Sorry to hear your landline has not been working for you. Can you please advise, if you've tried using an alternative handset? For future reference, the service status link also enables you to login and book a technician if required.  Also, as you still have the traditional phone socket, connection you may find here and here, useful.  However, as you've reached out to us, I would love to have a look on your behalf. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R