Landline not working.

[GuyVickEd]

No dial tone. Can’t receive calls. Have called and reported it. Spoke to call centre nearly two weeks ago. Was advised it would take up to 72 hours and would be resolved. But no such luck. 

[Kath_F]

Hi GuyVickEd, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear your landline isn't working. Taking a look at what's happened this end, I can see the reason for this. 

In order to discuss things further with you, I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks,