Virgin Media Community

[LouiseMarie85]

Why is it impossible to contact Virgin Media? How can I phone Virgin Media 150 to tell them my home phone isn't working, constant cackle noise and cuts me off?

[Kain_W]

Hi there LouiseMarie85,

Thanks for your post and welcome to the community.

Many apologies for the phone issues, we'll need to get our team out to resolve the matter.

I've dropped you a PM to discuss further.

The message will appear within the purple envelope icon.

Regards,

[LouiseMarie85]

Landline is still not working, can't ring Virgin Media 150 as the phone line is dead!

[Ashleigh_C]

Hi there @LouiseMarie85 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are facing issues with your phone! Can I ask if you are connecting at a main or extension socket?

Do you have any other pieces of equipment connected at the same point? If so how many? 

[Client62]

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