Virgin Media Community

[Lorraine49]

Why is it now impossible to contact VM?  How can I phone 150 to tell VM the phone isn't working when the phone's not working?

[Beth_G]

Hi Lorraine,

Thank you for your post, I'm sorry to hear you're having issues with your landline and have struggled to reach us. We can see from here that we're unable to make a connection to your landline service, so an engineer visit will be required. I'll pop you over a private message so I can help you further from there.

In future if you do need assistance with a fault, we're always more than happy to help you from here. You can also view our contact methods online here.

Thanks

[Lorraine49]

Thanks, seen and answered your PM.  I just need to mention it no longer seems simple to get to the VM Community.  I'm sure it used to be as soon as you clicked Help this option came up but not now, I was caught in and endless loop that had me checking the service status.

[Beth_G]

Thanks for chatting with me over PM Lorraine.

Let us know how the visit goes and if you need anything else in the meantime.

[Lorraine49]

It went brilliant, thanks for all your help

[Travis_M]

Hi @Lorraine49 

Thanks for your response

Absolutely great to hear so! Please do be sure to contact us if you ever require any further assistance 🙂

Regards