Virgin Media Community

[Swonger]

No dial tone on landline, engaged when attempting to call from other phone, phone is charged, test socket doesn't ring, when checking for network issues none confirmed. Can anyone help?

[Megan_L]

Hi Swonger,
Thanks for using the forums to get this issue with your landline services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I have a helpful link here which has more information around landline issues if you or anyone else reading this wants to take a look 👉 Landline Issues 

I have also checked your services on my side and can see the system has flagged a fault with your landline and has prompted an engineer visit. 

I'll send you a PM now so we can get this booked in ✔

Speak to you soon!

Thanks,

Megan_L

[Megan_L]

Hi Swonger, 

Thanks for chatting with me in our PM's, I am glad I've now got an engineer visit scheduled for you, please let us know how this goes and if you need any further assistance!

If you need to check or change your appointment you can do so on your Online Account 🔓

Thanks,

Megan_L