Virgin Media Community

[Cher62]

Landline is not working due to changeover. I cannot get hold of anyone from virgin media to talk to. I don't have virgin mobile. How else can I contact them? Tried Whatsapp that didn't help. I am seriously thinking of cancelling my contract as I need the landline. 

[Zoie_P]

Hi Cher62, 

thank you for your post and welcome to our forums 🙂 

I am so sorry to hear you are having issues with your landline, can you confirm if are you porting it over or if is it migrating from copper to fibre (being plugged into the hub)?

Let us know and we will do our best to assist.

Zoie

[Cher62]

I think it's migrating from copper to fibre, I didn't realise that after the switch over they would completely switch us off.

[Zoie_P]

Thank you for confirming this for me, and sorry to hear it has disrupted things for you, was this a tech-booked visit or have you been sent instructions on this?

Zoie

[Cher62]

We didn't get any instructions so I'm guessing it should have been a tech booked visit 

Many thanks 

[Zoie_P]

I can take a look into this for you if you would like?

I will pop you over a PM, to see whats going on 🙂

Keep an eye open for the purple envelope 

Zoie