Thanks for taking the time to post about the issues you're having with your landline and reporting this to us. It's great that you've come back to us in the Community. ⭐
We're sorry that you're unable to get a dial tone or receive incoming calls but rest assured we're here to help.
Taking a look at things this end, there are no open area faults affecting the landline services so this looks more like an individual issue. There are a few checks I will need you to go through. Can you let me know the following please:
➡ Does the landline work if plugging a different handset into your socket?
➡ If you don't have another handset, are you able to try your handset in another socket?
➡ When calling any number, do you get any tone/sound?
➡ I know you have mentioned that you can't receive calls, but do you know if when dialling your landline it rings at the callers end?
If you can come back and let us know the answers to the above. It's possible we may need to get an engineer out to you so please ensure you come back to us here 🙂