Virgin Media Community

[Marjory1]

No one can phone in as it states user busy. Also can’t phone out. Checked all wires

[Natalie_L]

Hi Marjory1, 

Welcome to the Community and thanks for posting.

I am very sorry to hear you are experiencing issues with your landline service, we will do all we can to help. 

Can you please confirm if your handset is plugged in to the Hub or the main socket? 

Have you also tested another handset on the line? 

Thanks,