Virgin Media Community

[Macflame]

Our landline is not working and hasn't been for three days. We have a wireless phone base plugged into the socket. No dial tone. When the number is called from a mobile, the 'line engaged' signal is heard.
I have checked the local status online which reads ok.
I have tried a known working handset in the socket and there is still no dialing tone. So I do not think it is our equipment.
The landline is not one attached to the hub, but an old BT line.
We had a power cut over a week ago and we lost all services. The landline was the last to be reconnected, but is now lost again.
We are in S12 2GD.Area 14 for Virgin.

[Paul_DN]

Hi Macflame,

Thank you for reaching out to us in our community and welcome back, sorry to hear your Phoneline isn't working after a power cut, I was able to locate you on our system with the details we have for you and was unable to see any issues, if we were to send a technician out and no issues found there would be a £25 callout charge, can you unplug everything from the phone socket including any extentios, alarms and filters and try a different phone.

You can find some further help and support here.

Regards

Paul.

[Macflame]

I have already tried a different phone without success.
We were told last time this happened, that if it happened again we would have to plug our phone into the hub.
Could I just plug the phone into the hub and have our number transferred to the hub?
I am trying to avoid an engineer call-out as I will have to dismantle some furniture in order to get to the socket.

[Natalie_L]

Thank you for your reply. 

I will need to check from our side to see if the switchover has happened in your area.

To check this, I will pop you over a private message now. This will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Macflame]

The landline came back on this afternoon.
I am still none the wiser as to why it was down.

[Natalie_L]

Hi Macflame, 

Thank you for posting and letting us know this has now been resolved. 

Please do reach out if we can assist in the future. 

Take care, 

[Macflame]

Hi Nat,
Many thanks.
Stay safe and well.
Best regards,
Patrick.

[Natalie_L]

Same to you, have lovely rest of the weekend. 

Thanks,