Virgin Media Community

[Chris1232]

Letter received this week my landline going digital 14th April. Called Virgin advising concern as router upstairs, landline downstairs. Didn't really understand issue and today received socket for router and now landline no dialtone. Called faults and asked to check connections to the router! Explained I should still be analogue as can't connect downstairs landline to upstairs router . Help!

[Travis_M]

Hi @Chris1232

Thanks for posting on our community forum and sorry to hear about the issue with your landline.

I am going to drop you a private message now to confirm some more details, please keep an eye on your inbox for a message from myself.

Regards