Landline not working

[BeckyNorts]

Hello,

For months now my parents have not had a working landline, no dialling tone, they have changed the home phone, changed the wire and still nothing. The status check says there are no issues, there is a green tick but it still isn’t working. My Mom is vulnerable and Dad is a pensioner so they really need access to this.

Can I please have some support.

Many thanks,

Becky

[Ashleigh_C]

Hi there @BeckyNorts

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that this has happened and thank you for popping to the forums, we can certainly help from here. 

I will pop you a PM now so I can gather some information from you and check the account, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thanks again.