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Landline not working

Joining in


For months now my parents have not had a working landline, no dialling tone, they have changed the home phone, changed the wire and still nothing. The status check says there are no issues, there is a green tick but it still isn’t working. My Mom is vulnerable and Dad is a pensioner so they really need access to this.

Can I please have some support.

Many thanks,



Forum Team
Forum Team

Hi there @BeckyNorts


Thank you so much for your post and welcome to the community forums, it's great to have you here. 


I am so sorry that this has happened and thank you for popping to the forums, we can certainly help from here. 


I will pop you a PM now so I can gather some information from you and check the account, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 


Thanks again.