Landline not working

[portsmonkey]

Received my adaptor about 4 weeks ago. My normal connection for my landline stopped working ages ago. Plugged phone in to adaptor and then router. Nothing, no dial tone, cannot dial out. If I ring my home number from mobile it just rings and rings. Had no contact to say that I have switched from copper to fibre for my phone.

Any help?

Cheers

[Lee_R]

Hi portsmonkey, thanks for posting and welcome to our community.

Sorry to hear you've not been able to use your landline service since the switchover. If the migration has taken place and your handset is connected as per here and you've tried an alternative handset, then we need to look into this further on your behalf.  I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee