Landline not working

[Frustrated991]

My landline has not been working since Saturday (and possibly for longer). My problem is similar to that raised in numerous other posts, no dial tone and it doesn't ring when the number is called. I have tried plugging in a different phone but had the same result.

I tried raising a complaint (since I could see no other way to report the problem) and was told to ring 0345 454 1111 but was unable to get through to speak to anyone. When I was asked to enter characters from my password this didn't work even though the characters were correct.

How can I get this fixed?

[Arissa_H]

Hi Frustrated991.

Thank you for posting and welcoming you with big virtual arms.😊

I am really sorry that your landline has no dial tone and is not working☹ . Thank you for trying another handset. 

I will be private messaging you from here to have a look into this for you.

Please watch out for the purple envelope. 

Thank you.

[Arissa_H]

Hi Frustrated991. 

Thank you for speaking to me on private message.

If you want to change or cancel your appointment, please click this 👉 link.

Let us know how you get on.

Thank you.

[Arissa_H]

Frustrated991. 

Thank you for private messaging me.

If you would like to track or change the appointment, you can do this by clicking this link 👉 https://virg.in/manageorders.

Let us know how you get on.

Thank you.