Landline not working

[Tracyw16]

I’m not receiving any calls on my landline and can’t dial out. There is no dial tone. Have checked at my end and there is no issue with my kit. I’ve checked the service status for my area but there is no mention of an issue. I can’t call 150 as that doesn’t work from my mobile despite me being o2/virgin customer. Very frustrating!  Help please!

[Vikki_M]

Hi @Tracyw16

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the phone.

Have you received the adaptor to connect the land line to the hub?

Please pop back to us when you can.

[Tracyw16]

Hi Vikki

thanks for coming back to me so quickly. Unfortunately I haven’t received any adaptor - should one have been sent out to me, is that what is causing the issue?  If so, how can I arrange to get the adaptor please? Thanks

[Vikki_M]

Hi Tracyw16

I will send you a private message now so we can discuss the account securely.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.