why is my landline not working, all I get is a continual engaged tone and can not make or receive calls. Also my package has changed which has excluded landline but I am still paying for it
received an email from the complaints team:-
We’ve looked into it and here’s what we found:
Dear Paul! We appreciate you informing us of your dissatisfaction about the malfunctioning of your phone line. We apologise sincerely for your disappointment with the situation. I can only imagine how annoying it was to have it unfixed. After looking over the account, we discovered that your area is fully migrating to docsis telco (21cv) services. In this region, all copper utilities will be shut off. Your phone line was consequently cut off. Therefore, I would request you to speak with the team to reactivate the phone line. We admire and esteem your commitment to Virgin Media, and we look forward to consistently providing you with superior service. We appreciate your support of Virgin Media and your comments on how we can continue to provide better services.
Thank you for updating the thread, we are happy to hear you have been able to set up your broadband service.
You will be able to check your landline number by calling a mobile as this will be displayed on the screen.
We would advise that you respond to my colleague who is assisting you via private message to discuss the next steps.