Landline not working

[aob24]

I changed my package to include a landline in October but I am still unable to make or receive calls and I am yet to receive my new number.

Can someone confirm that the landline has in fact been added to my account and if it has, what are the possible technical issues that I need to look into?

Thanks.

[Steven_L]

Hey aob24,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your landline. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L