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Landline not working

Joining in

Received Adapter for fibre network changeover, then some weeks later date for switch over. Telephoned Virgin to advise on holiday abroad that day and pointed out had 2 additional phones.

I asked for technician to call to fix and was told would receive appointment within 4 hours - never heard further! Contacted them 3 more times by phone to be told the same thing ie text within 4 hours with appointment- never happened!

last call advised in meantime I could connect adapter before I went on holiday - did this - on my return yesterday (28th) phone not working!

tried to make contact today but cannot get through on usual 150 number- told not available.

seriously annoyed by lack of contact - when all I want is an engineer appointment to fix problem.

help please!


Forum Team
Forum Team

Hi @pec77,

Thanks for your post, and a warm welcome to our Community Forums.

I'm sorry to hear about the problems you have had when trying to move to the 21CV Telephone Service. I've taken a look at things on our end, and can see that you have spoken with the team, and the appointment has been booked.

Can you please also try to plug your handset(s) back into the wall socket? This should fix the issue you're seeing with the landline.


Reece - Forum Team

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Joining in

Sent a post yesterday advising my problems with fibre network changeover - problem getting appointment for fixing of landline after 4 attempts by phone and being advised I would have appointment sent to me each time - no success!

received a prompt response from Reece of the forum team but he advised Having checked , I had spoken to someone at Virgin and appointment had been arranged. Unfortunately This is not so! I have heard from no one.

if an appointment is shown on my records I would like to know when it is!

many thanks 

Hi there @pec77


Thank you for popping back to us, we have merged these posts for you as we want to keep all post together so we can continue to help. 


Are you able to check your appointments and orders via your My Virgin Media account? The appointment should be shown here.


Thank you.