Landline not working

[Steve-70]

My broadband and phone got struck by lightning last week had an engineer out I got a new hud he said all good and of he went, unfortunately I was at work when I came home I noticed my phone not working so I thought it was broken,I then bought another phone plugged it in to the socket in the wall no service,I then run a phone test and it said nothing wrong with the line can anybody help,

[Ayisha_B · Accepted solution]

Hi @Steve-70,

A warm welcome to our Community Forums and thanks for your post. 

I am sorry to hear you're having some issues with your landline. 

I have ran some checks on our system and we have detected the telephone line is permanently engaged. 
Do you have any other handsets connected to your telephone line that may be ‘off the hook’? 
If not, and after you've been through all the self care checks here , the issue persists, then please do respond to my Private Message and we can go from there. 

Thanks

[Ayisha_B]

Thanks for coming back to me via PM @Steve-70

Sorry the self care checks didn't make a difference. 
I've booked a technician for you to come out and have a look into the issue with landline. You can find confirmation of the visit via your online account.

Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:

•The technician diagnoses the faults as not being caused by our network/equipment 
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes!

[Ayisha_B]

Thanks for the update via PM @Steve-70

I'm so pleased the tech was able to get things resolved. 

If we can help with anything else, just give us a shout and I hope you have an amazing weekend 😄

[Steve-70]

😀👍