Landline not working

[Mike_R3]

Landline not working again this is day 2.  Please help!!

[Jodi_S]

Hi Mike_R3,

Thanks for posting on our community forums. We're sorry to hear that you're currently experiencing no dialling tone on your landline and for any inconvenience this has caused.

Can we ask if you have been able to try another handset in your master socket and remove any other equipment attached to your line. For example, fax machines or modems.

This way we can eliminate that its not your equipment causing the fault. 

You can also check the self help link here https://virg.in/fixlandline

Once you have tried this, please come back to us for further assistance.

Kind regards Jodi. 

[Mike_R3]

The equipment is fine.  Tried a different phone.

[Jodi_S]

Thanks for coming back to us Mike_R3,

We appreciate you trying the diagnostics for us. If you still have no dial tone, we will need to possibly get an engineer booked for you.

I will pop you over a private message to take some details. Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi Mike_R3,

Thanks for coming back to via private message to confirm your information.

I have booked you in for the next available appointment. To view this please sign into My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

The technician diagnoses the fault as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.

Let us know how the appointment goes.

Take care.

Kind regards Jodi.