Landline not working

[RT786]

No dial tone, landline appears to be constantly engaged. Could somebody please look into it?

[Kain_W]

Hi there RT786,

Thanks for your post and welcome back to the community.

Apologies for the service issues faced with the landline, upon checking our services I can see that you are currently affected by an outage.

There currently isn't an estimated fix time set for this I'm afraid however our team will be looking to resolve it as soon as possible.

Regards,

[RT786]

Hi, the landline is still not working. This is getting ridiculous now having to pay for a service that cannot be used!

[John_GS]

Hi RT786

Thanks for coming back to the thread. I am sorry it's not fixed, when checking the outage is seemingly resolved. Can you unplug the landline and replug in for me? Let me know if resolved everything

Best,

[RT786]

Just tried that and still no dial tone and phone appears constantly engaged if trying to ring from a mobile 

[Tom_W1]

Hi @RT786 thanks for your reply, I do apologise.

Please allow me to send you a PM so I can look into this further for you and get a technician out to you if necessary.

Kindly expect this to arrive shortly and respond directly when you can!

Many thanks

[RT786]

I’m still waiting for a response - I’ve had no working landline for over a week

[Tom_W1]

Hi @RT786 thanks for your message and I'm sorry for the delay here in getting things working for you.

I have responded to your latest PM so kindly review this and we can take things from there.

Many thanks