Landline not working

[TheTonester]

Hi everyone.

How can I contact Virgin if my landline isn't working?  (I'm just getting the message "Line is in use", but nothing else).

Does anyone know if the number 03454541111 would get me through to someone who could help?  And how much does it cost?

Thanks very much!

[Megan_L]

Hi TheTonester, 

Thanks for using the forums to get this issue with your Landline looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. 

Can I ask if you've made any changes to your package recently please? 

I can see on my side that you spoke to us recently, what happened within this conversation please? 

Thanks,

Megan_L

[TheTonester]

Hi Megan.

Yes, I renegotiated my contract yesterday.  However, my current contract doesn't end until November 18th.  One of my requests was to lose the landline.  I'm wondering if this was done immediately, rather than on the date my contract ends.

[Megan_L]

Thanks for coming back to me TheTonester,

That makes sense, however you are right your landline should still be working up until the 18th, so it sounds like there may be a fault. 

I've amended your line remotely on my side after doing a health check, could you check whether it's working over the next 24 hours please? 

If it's still not working then please let us know and we'll be happy to help further. 

Thanks,

Megan_L